FAQ

You can contact your driver or passenger in the app by phone or SMS. For safety reasons, this is only possible for a limited period before, during and after the journey

If a user behaves inappropriate (for example using a criminal image or inappropriate behaviour in general) you can report him via the app.
PLEASE NOTE: reporting a user conduces as protection of other users and should only be used in case of inappropriate behaviour. Rating driving performance or any other aspects of participating a ride can be done via our star rating system.

After every ride you can rate your driver/passenger with a "star system". The more stars you give, the better is the rating.

Enter the desired start and end point - either manually or you set the pin on the map. In the menu under "My Places" you can set fixed locations such as "Home" and "Work".

Enter your desired date and departure time and click "search".

If no suitable connection is available for you, alternatives with public transport will be displayed. You can also share the ride yourself.

You can save and change your personal data and vehicle data in your profile. Your license plate will only be visible to your passengers after you have accepted your passenger. All information is used so that you can easily recognize your driver or passenger.

If you want to be a passenger at an ummadum-ride you need "UP for driving". You can buy them directly in the app.
We offer you various point packages depending on how often and how far you want to ride along with.
Just select the preferred point package and your preferred payment method. Now you have points!

Bei jeder anstehenden Fahrt befindet sich ein „Start“ Button. Wenn du deine Fahrt beginnst, klicke auf diesen Button.

When starting the app, you have two options: Offer and search for a “help ride” or offer and search for ridesharing.

You want to offer help? Select “share help ride” on the home screen and enter the route you are planning. If you have fixed addresses (home, work etc.) you can save those with “My places”. These locations will then be displayed to you when planning your trip. If you want to learn more, please navigate to “How can I set my places?”. Alternatively, just enter the details of your ride or choose them on the map.

If someone is looking for your help, you'll get a notification in the app. You can find an overview of your notifications in the lower menu bar under the bell symbol "alerts". With new notifications, a red dot is shown next to the bell. The notification is intended for you as a preliminary information that you could soon be contacted by text message, phone or email. You can only get in touch with the person seeking help after she or he has contacted you for the first time.

By clicking "next step" you see the overview of your planned trips. Swipe left to see the other scheduled trips. If all entries are correct, confirm with "publish". Well done! You have successfully shared your ride! People in your area who need your help can now see your “help ride” trip and can ask for your support.

If your helper is not available immediately, please try again or contact a different helper.

• Great that you want to offer help! To offer a “help ride”, select "share help ride" on the home screen and enter the route you are planning to take. If you have fixed addresses (home, work etc.) you can save those with “My places”. These locations will then be displayed to you, when planning your trip. If you want to learn more, please navigate to “How can I set my places?”. However, you can also simply type in all of the ride details or choose them on the map. When entering your ride details, you can also put in the date and the time and save further help rides for seven days in advance. For “help rides” the check box in the screen “ride details” is always checked by default. In the next screen “car details”, you see the vehicle entered upon registration. There is no choice of seats available, since only errands and no passengers can be taken along when offering “help rides”. By clicking "next step" you see the overview of your planned trips. Swipe left to see the other scheduled trips. If all entries are correct, confirm with "publish". Well done! You have successfully shared your ride! People in your area who need your help can now see your “help ride” trip and can ask for your support.
• Under "Share trip" you see the overview of your planned trips. Swipe left to see the other scheduled trips. If all entries are correct, confirm with "Share".
• If someone is looking for your help, you'll get a notification in the app. You can find an overview of your notifications in the lower menu bar under the bell symbol "alerts". With new notifications, a red dot is shown next to the bell. The notification is intended for you as a preliminary information that you could soon be contacted by text message, phone or email. You can only get in touch with the person seeking help after she or he has contacted you for the first time.
• Please talk about all the details. The person in need might not only need you to run errands, but maybe needs a helping hand as well.

If you are looking for help, you can use the ummadum app to find a helping hand. Whether it is about running errands or walking your dog.

On the start screen, select "search help ride" and enter the address to which your goods should be delivered to. If you tap the location icon to the right-hand side of the input field, your location will be automatically found. Alternatively, you can enter the address manually, select it on the map or choose one of your saved locations. In the menu, you can set fixed points, such as your home address or your work address, under "My places" by default. These are displayed when you enter your desired route to make your selection easier. If you want to know more about this, please read the FAQs "How can I set my places?”. In the "Search for a ride" view you can specify when you are looking for help by entering the date and time. Confirm with "Search". Well done! You have successfully looked for help! In the next screen "Help ride" you will see all the help rides that are offered within a radius of 10 km. You have the option of contacting your helper via "call user", "send SMS" or "Send confirmation email". If you choose to send the confirmation email, you will provide your helper with your contact details. This is necessary in order for your helper to get in contact with you, to know where the delivery is going and to agree with you on the payment modalities. You can also include your shopping list or other things that you might need. For example, taking a walk with your dog. As an alternative to the confirmation email, you can also exchange this information by phone or SMS. Please make sure that you keep the recommended safety distance of at least one meter, do not shake hands and, if possible, avoid personal contact altogether

If your helper is not available immediately, please try again or contact a different helper.

If your helper is not available immediately, please try again or contact a different helper.

Help with everyday errands such as shopping for food, medication or walking the dog. Agree upon the help required, payment modalities and further arrangement via phone, text message or email.

Please make sure that you keep the recommended safety distance of at least one meter, do not shake hands and, if possible, avoid personal contact altogether.

After searching for a “help ride” (see "How can I search for a help ride?"), you can contact your helper by phone, text message or email. Tell your helper what you need and send a shopping list, if necessary. Make sure your helper knows where to place the purchase and how you want to handle the payment.

We recommend that you first contact your helper by phone or text message and then send an email for confirmation. If email is not possible, we recommend sending a text message containing the details of the order.

Please make sure that you keep the recommended safety distance of at least one meter, do not shake hands and, if possible, avoid personal contact altogether.

Only the person in need can get into contact

If someone is looking for your help, you'll get a notification in the app. You can find an overview of your notifications in the lower menu bar under the bell symbol "alerts". With new notifications, a red dot is shown next to the bell. The notification is intended for you as a preliminary information that you could soon be contacted by text message, phone or email. You can only get in touch with the person seeking help after she or he has contacted you for the first time.

No, ummadum help rides are a free of charge! We want to support you in these difficult times to organize your help rides or to request them.

We aim to make all help rides in your area transparent and available.

The details of the procurement itself, in particular the payment of the purchases made, is part of the agreement between helpers and those seeking help. Please agree upon them in advance to the help ride.

Everyone! Regardless of whether you are a neighbor, volunteer, part of a civil or state initiative or if you are a part of an NGO.

For civil / state initiatives, aid organizations or NGOs: Set up your planned trips in the ummadum app and let all those looking for help nearby and on your route know that you are able to support them.

Everyone else: It is important to stand strong together! We think it's great that you want to help! Do you drive to work every day because you are one of those brave people keeping our systems and infrastructure running? Then set this daily trip to and from work as a help ride and let those in need know that you could run errands on your way.

Deine gesammelten ummadum Punkte kannst du bei unseren ummadum Partnern einlösen.Eine Übersicht aller Einlösestellen findest du in der ummadum App oder auf der ummadum Homepage unter https://ummadum.com/einlosestellen-fur-up/

Die gesammelten Punkte kannst du bei deinem nächsten Einkauf bei unseren Einlösestellen verwenden.Klicke dazu in der unteren Leiste am Bildschirm „Punkte einlösen“ und wähle den Einlösepartner aus. Es wird ein QR-Code oder Strichcode generiert, welcher 5 Minuten gültig ist.
Zeig den Code beim Zahlen an der Kasse. Bei manchen Händlern kannst du auch Teilbeträge einlösen, bei anderen nur alle Punkte. Bei Teileinlösungen musst du die eingelöste Summe noch bestätigen – damit ist die Punkteeinlösung abgeschlossen!

Your employer or municipality can provide you points you can use for driving together. Your available partner points are listed in your point overview.
While booking a ride just choose your preferred partner and you get a predefined amount of points for the ride. So your costs for the ride get reduced.

UP sind unsere ummadum-Punkte.
In der App gibt es “UP zum Fahren”, die brauchst du, damit du ummadum-fahren kannst! Nach jeder gemeinsamen Fahrt, erhaltet ihr dann “UP zum Shoppen”. Diese könnte ihr dann ganz einfach bei unseren tollen Partnern dann einlösen.